We are the only fire and security showroom in the South West
Call us on 0800 112 3452 to discuss your options

Delivery

Delivery Schedule

We aim to dispatch your order in 1 to 2 working days, however during busy periods our picking and packing time may be 3-4 days. Please allow picking and packing time plus the time taken for your chosen delivery method before progressing your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

VAT/Tax Charges

UK VAT is applicable at the standard rate.  VAT will be charged on all deliveries within the UK.

Enquirers from outside the uk should contact the company prior to order.

VAT will not be charged to customers outside of the EU.

Prices of delivery are confirmed before checkout.

Returns Policy

Please contact us by email: info@safetysystems.pro for a returns reference within 7 days of receipt. All returns must be accompanied by a returns form which can be downloaded below. No goods will be accepted without a returns reference and form.

Download Returns Form

Correctly Supplied Goods

Kits may be returned if complete, in a re-saleable condition and have not been fitted. A refund, credit or exchange will be issued as requested. Please contact us in advance in order to obtain a returns reference. Please note your returns reference on your returns form and enclose with the goods.

Incorrectly Supplied Goods

A full refund or exchange is offered for goods that are incorrectly supplied.

We cannot accept responsibility for returned goods which are undelivered, please retain your proof of postage etc, you may require it in the event of a claim with your carrier.

Shortages

Please advise Pro Safety Systems of any problems with shortages or carrier damage within 5 days of receipt. We regret that beyond this time, due to circumstances beyond our control we may be unable to process your claim.

Pro Safety Systems does not accept any responsibility for any labour charges incurred during fitment or removal of goods whether allegedly faulty or incorrectly supplied.

We are always available for product support. Please ask prior to fitting should you have any queries or questions.


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